Oh no! We hope this doesn’t happen, but if it does, don’t worry—we’ll sort it out together.
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Marked as Delivered? If your package is marked as delivered but hasn’t arrived, hang tight! Carriers sometimes scan packages before they’re actually dropped off. It may arrive within the next few hours.
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Tracking Not Updated? If your tracking hasn’t been updated for an unusually long time or was never updated at all, it may have been lost in transit. Please file a claim with the carrier. If there’s no resolution within two weeks, let us know—we’ll work to replace or credit your order.
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Temporary Address? If the delivery was made to a temporary location and the recipient is no longer there, we cannot take responsibility for the package.
For further assistance, reach out to us at info@nighttoro.com.
Once your order ships, you’ll receive an email with a tracking number to keep an eye on its journey. If you don’t see it, check your spam or promotions folder—it might have landed there!
You can also log into your Nighttoro account and select your order to view its status.
Please note: Tracking updates may take a day or two to reflect in the system. If it looks like it’s not moving, don’t worry—it’s likely on its way!
Delivery times depend on your location. We offer two shipping options:
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FEDEX Express: Estimated delivery in 1–2 business days
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DICOM: Estimated delivery in 1–3 business days
You’ll receive a tracking number once your order ships to keep you updated on its journey!
Yes! We ship to most countries worldwide.
Please note that customs regulations vary by country. If your package is held at customs, you will be responsible for any necessary communication and additional fees required for its release.
Shipping fees depend on your region and chosen delivery method. You can check the exact cost in your cart before checkout. Plus, enjoy free shipping on orders over $125!
Introduction
At Nighttoro, we strive to provide a seamless and reliable delivery experience. Our delivery insurance offers protection against unexpected issues, ensuring your purchases arrive as expected.
1. Coverage Under Delivery Insurance
Our delivery insurance covers the following situations:
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Delayed delivery – If your order is not delivered within the promised timeframe.
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Lost package – If the carrier confirms your package is lost.
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Damaged product – If your order arrives damaged or unusable due to transit issues.
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Incorrect or missing items – If an item is missing or the wrong product was sent.
2. Benefits of Delivery Insurance
When you purchase delivery insurance, you gain the following protections:
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Lost or heavily damaged orders will be fully replaced.
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Missing or unavailable items will be replaced with an equivalent or better-value product of your choice.
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If the replacement product has a higher price, the difference will be charged to the customer.
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If the replacement product has a lower price, the difference will be refunded as store credit or a refund.
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3. Eligibility Conditions
To qualify for warranty coverage, the following conditions must be met:
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Delivery insurance must be selected and paid for at checkout.
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Claims must be submitted within 15 business days from the expected or actual delivery date.
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Customers must provide valid proof, including:
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Order confirmation.
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Photos or videos showing the condition of the package.
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A report of non-delivery or missing items (if applicable).
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4. How to File a Claim
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Contact Customer Support – Submit a claim via our online form or email us at [email address].
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Claim Review – We will assess your claim and communicate with the carrier for verification.
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Resolution – If approved, we offer the following solutions:
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Reshipping of the entire order.
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Replacement of missing/damaged products with equivalent items of the customer’s choice (subject to price adjustment if needed).
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5. Warranty Exclusions
Our delivery insurance does not cover:
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Incorrect or incomplete shipping addresses provided by the customer.
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Failure to collect the package from a designated pickup point within the allotted time.
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Damage to products after delivery.
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Situations beyond our control (e.g., natural disasters, strikes, etc.).
6. Limitation of Liability
Our liability is limited to the total value of the affected order. We are not responsible for indirect losses, such as loss of revenue or missed opportunities.
7. Policy Updates
Nighttoro reserves the right to update this policy at any time. Changes will be published on our website along with their effective date.
